mata11Privacy Policy

What data we collect on mata11

We collect information in two categories: account data and activity data. Account data includes your full name, date of birth, phone number, email address, and a valid ID document. We collect this information during registration and use it to verify your identity through our Know Your Customer (KYC) process. We also collect your payment method details — such as your e-wallet account or bank account number — to process deposits and withdrawals.

Activity data includes your login history, game selections, bet amounts, and transaction records. We collect this information automatically as you use mata11. We use activity data to detect fraud, comply with financial regulations, and improve our service. We do not use activity data to profile you or make automated decisions about your account without human review.

How we use your data on mata11

We use your account data to verify your identity, process your deposits and withdrawals, and communicate with you about your account. We use your activity data to detect fraud, comply with anti-money-laundering regulations, and improve our platform. We may also use your data to respond to legal requests from law enforcement or regulatory agencies.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your data with other gaming platforms or financial institutions unless required by law or to process your payments.

Third-party processors and data storage

We use third-party payment processors to handle deposits and withdrawals. These processors include DANA, e-wallet, mobile banking, local payment, online payment, and our banking partners (e-wallet, mobile banking, local payment, online payment). We share only the information necessary to process your payment — typically your name, account number, and transaction amount. These processors have their own privacy policies, and we encourage you to review them.

Our servers may be located outside Indonesia. This means your data may be transferred to and stored in other countries. We use encryption and industry-standard security practices to protect your data during transfer and storage. We comply with Indonesian data protection regulations, and we do not transfer your data to countries with weaker privacy protections without your explicit consent.

Your rights on mata11

You have the right to access your personal data anytime through your mata11 account settings. You can review your account information, transaction history, and login activity. You also have the right to request that we correct inaccurate information or delete your account. If you request account deletion, we will remove your personal data from our active systems, though we may retain transaction records as required by financial regulations.

You have the right to withdraw your consent for data processing at any time. However, if you withdraw consent, we may not be able to provide our services. You also have the right to lodge a complaint with the Indonesian data protection authority if you believe we have violated your privacy rights.

Cookies and tracking on mata11

We use cookies to remember your login session and to track your preferences within mata11. Cookies are small files stored on your device that help us recognize you when you return to our platform. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them). You can disable cookies in your browser settings, but this may affect your ability to use mata11.

We do not use cookies to track you across other websites. We do not use third-party tracking services or analytics that identify you personally. We use aggregate analytics to understand how players use our platform, but this data is anonymized and does not identify you.

Data security and breach notification

We use industry-standard encryption (TLS/SSL) to protect all communications between your device and our servers. Your password is hashed and salted, so we cannot see it. We store your personal data in encrypted databases with restricted access. We conduct regular security audits and penetration testing to identify and address vulnerabilities.

If we discover a data breach that affects your personal information, we will notify you within 72 hours as required by Indonesian data protection law. We will also notify relevant regulatory authorities. We maintain cyber insurance to cover potential losses from data breaches.

Data retention and account closure

We retain your account data for as long as your account is active. If you close your account, we retain your transaction records for seven years as required by Indonesian financial regulations. We delete other personal data within 30 days of account closure, unless we are required to retain it for legal or regulatory reasons.

If your account is inactive for two years, we may close it and delete your personal data, except for transaction records required by law. We will notify you before closing an inactive account.

Contact us about your privacy on mata11

If you have questions about our privacy practices, want to access your personal data, or wish to exercise your rights, contact our support team. We are available via live chat, email, and phone in English and Indonesian. Our team responds to privacy inquiries within five business days. You can also contact our data protection officer directly if you have concerns about how we handle your data.

Our services are available only where local law permits. We comply with the privacy laws of the jurisdictions where we operate. If you are in Jakarta, Surabaya, Bandung, or Medan, you can contact our local support team for assistance with privacy matters.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes via email or through your mata11 account. Your continued use of our platform after changes are posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you may close your account.